Faq
Frequently Asked Questions (FAQ)
Welcome to the Covertart FAQ page. We've compiled answers to the questions we receive most often to help make your shopping experience simple and convenient.
If you don't find the information you're looking for, please contact our Customer Support team at christine.gearheart@mail.com. We're always happy to help.
Orders
How do I place an order?
Shopping with Covertart is easy:
-
Browse our collection of hobby boxes and trading cards.
-
Add your desired products to your cart.
-
Proceed to checkout.
-
Enter your shipping and billing information.
-
Complete your payment securely.
-
You will receive an order confirmation email shortly after your purchase.
Can I modify my order after it has been placed?
If your order has not yet entered processing, we may be able to update certain details such as your shipping address or contact information.
Please contact us as soon as possible after placing your order. While we will make every effort to accommodate your request, we cannot guarantee that changes can be made once order processing has begun.
Can I cancel my order?
Yes. Orders may be canceled within 3 calendar days of purchase, provided the order has not already entered final processing, packing, or shipment.
Once an order has been shipped, it can no longer be canceled.
Shipping
Where do you ship?
At this time, we ship exclusively within the United States.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders shipped within the United States.
How long does order processing take?
Orders are generally processed within 2–5 business days after payment has been successfully received and verified.
How long does shipping take?
After your order has been processed, delivery typically takes 5–10 business days, depending on your location and carrier operations.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email that includes available tracking information.
Please allow up to 24–48 hours for tracking updates to appear after shipment.
My tracking says "Delivered," but I haven't received my package. What should I do?
First, please:
-
Verify your shipping address.
-
Check around your property.
-
Ask household members or neighbors if they accepted the package.
-
Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, please contact us so we can assist you.
Returns & Refunds
What is your return policy?
Eligible unopened products may be returned within 30 days of delivery, provided they remain unused, factory sealed, and in their original condition.
Please review our Return & Refund Policy for complete details.
Can I return opened hobby boxes or trading cards?
No.
Opened products, products with broken factory seals, and used collectible items cannot be returned.
This policy helps preserve product authenticity and protects all customers.
How do I request a return?
Please email christine.gearheart@mail.com with:
-
Your order number
-
The item(s) you wish to return
-
The reason for the return
-
Photos (if applicable)
Our Customer Support team will review your request and provide return instructions if your return is eligible.
How will I receive my refund?
Approved refunds are issued to the original payment method used during checkout.
Depending on your financial institution, refunds typically appear within 5–10 business days after processing.
Products
Are your products authentic?
Yes. We are committed to offering authentic hobby boxes, trading cards, and collectible products sourced through reputable suppliers.
Do product images always match the item received?
We make every effort to ensure that product images and descriptions are accurate. However, manufacturers may occasionally update packaging or artwork without notice.
Minor differences in packaging do not affect the authenticity or functionality of the product.
Are all products in stock?
Our inventory is updated regularly. However, product availability may change quickly.
If an item becomes unavailable after your order has been placed, we will notify you and, where applicable, issue a refund for the unavailable item.
Payments
What payment methods do you accept?
We accept the payment methods displayed during checkout.
All payments are processed securely through trusted payment providers.
Is my payment information secure?
Yes.
Our checkout uses industry-standard encryption and secure payment processing to help protect your personal and financial information.
Covertart does not store your complete payment card details on our servers.
Customer Support
How can I contact Covertart?
You can contact our Customer Support team by email:
Email: christine.gearheart@mail.com
Website: https://covertart.shop
How quickly do you respond?
We aim to respond within:
-
General inquiries: 24–48 business hours
-
Order support: 1–2 business days
-
Return requests: 2–5 business days
Response times may be longer during holidays or periods of high order volume.
Website & Security
Is it safe to shop on your website?
Yes.
We use industry-standard security measures designed to help protect customer information and provide a secure online shopping experience.
Do I need to create an account to place an order?
No.
Customers may check out as a guest if that option is available. Creating an account can make it easier to view order history and manage future purchases.
General Questions
Do you offer international shipping?
Currently, we only ship to addresses within the United States.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include:
-
Your order number
-
A description of the issue
-
Photos of the product
-
Photos of the shipping box and label
We will review your claim and work with you to find an appropriate resolution.
Can prices change?
Yes.
Prices, promotions, and product availability may change without prior notice.
Any price changes will not affect orders that have already been accepted and processed.
Need More Help?
If your question is not answered here, our Customer Support team is ready to assist you.
Covertart
Website: https://covertart.shop
Customer Support Email: christine.gearheart@mail.com
Thank you for choosing Covertart. We appreciate your business and look forward to serving your hobby box and trading card needs.