Refund policy

Last Updated:2026

Welcome to Covertart ("we," "our," or "us"). We are committed to providing a transparent, fair, and straightforward return and refund process. Please read this Return & Refund Policy carefully before making a purchase from https://covertart.shop.

By placing an order through our Website, you agree to the terms outlined in this Return & Refund Policy.

1. Our Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return for eligible products within 30 calendar days of the date your order is delivered.

To qualify for a return, all of the following conditions must be met:

  • The return request is submitted within 30 days of delivery.

  • The item is in its original, unused condition.

  • The product remains unopened and factory sealed, where applicable.

  • All original packaging, accessories, inserts, promotional materials, and documentation are included.

  • The product has not been damaged, altered, or modified after delivery.

Products that do not meet these requirements may not be eligible for a refund or exchange.

2. Products That Cannot Be Returned

To protect the integrity of collectible products and ensure fairness to all customers, certain items are not eligible for return.

The following items are considered non-returnable:

  • Opened hobby boxes.

  • Opened trading card products.

  • Products with broken factory seals.

  • Individual trading cards removed from sealed products.

  • Products showing signs of use or handling.

  • Products with missing packaging or accessories.

  • Gift cards.

  • Clearance or final sale items, when identified at the time of purchase.

  • Products intentionally damaged after delivery.

Because collectible trading card products rely on sealed packaging for authenticity and value, any opened or unsealed product cannot be accepted for return.

3. Return Authorization

Before returning any merchandise, customers must contact our Customer Support team to request a Return Authorization.

Please include:

  • Full name

  • Order number

  • Email address used for the purchase

  • Product(s) you wish to return

  • Reason for the return

  • Photos of the product if it arrived damaged or incorrect

Requests can be submitted by email to:

christine.gearheart@mail.com

Returns sent without prior authorization may be refused or delayed.

4. Return Shipping

Customers are responsible for safely packaging returned merchandise to prevent damage during transit.

Returned items should be shipped using a trackable shipping service. We recommend retaining your tracking number until the return has been processed.

We are not responsible for returns that are:

  • Lost in transit.

  • Delivered to the wrong address by the shipping carrier.

  • Damaged due to inadequate packaging.

  • Sent without authorization.

Unless otherwise required by law or approved by us due to an error on our part, return shipping costs are the responsibility of the customer.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 calendar days of delivery.

Your email should include:

  • Order number

  • Description of the issue

  • Clear photographs of:

    • The product

    • The shipping box

    • Shipping label

    • Packaging materials

    • Any visible damage

We will review the information and determine the appropriate resolution, which may include:

  • A replacement item (subject to availability)

  • A full refund

  • A partial refund

  • Store credit, where mutually agreed

Failure to report shipping damage within the required timeframe may affect our ability to investigate the claim.

6. Lost Packages

If tracking indicates that your package has not been delivered within the expected delivery timeframe, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Depending on the investigation results, we may:

  • Reship your order, if inventory is available.

  • Issue a refund.

  • Provide another appropriate resolution.

If tracking confirms that the package was delivered to the shipping address provided at checkout, additional verification may be required before a refund or replacement can be approved.

7. Refund Eligibility

Refunds are generally approved when:

  • A returned product passes inspection.

  • We are unable to fulfill your order.

  • An item is permanently out of stock.

  • The wrong item was shipped.

  • A product arrives damaged or defective and the claim is approved.

  • A duplicate payment occurred.

  • A valid cancellation request was received before the order entered shipment processing.

Refund approval is determined after reviewing the circumstances of each request.

8. Inspection Process

Once your return is received, our team will inspect the merchandise.

During inspection we verify:

  • Product condition

  • Factory seal status

  • Original packaging

  • Product completeness

  • Signs of wear or use

  • Damage after delivery

  • Missing accessories

Inspection generally takes 3–7 business days after receipt of the returned item.

9. Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider, refunds may take 5–10 business days to appear on your account after they have been processed.

Processing times vary by bank or credit card issuer and are outside of our control.

10. Order Cancellations

Customers may request to cancel an order within 3 calendar days of placing it, provided that the order has not already entered final processing, packing, or shipment.

If your cancellation request is approved, a full refund will be issued to your original payment method.

Once an order has been shipped, it can no longer be canceled and must instead follow the standard return process if eligible.

11. Exchanges

We currently do not offer direct product exchanges.

If you wish to receive a different product, you may:

  1. Return an eligible unopened product in accordance with this policy.

  2. Place a new order through our Website.

12. Promotional Items

If a returned order included complimentary promotional items, gifts, or bonus products, those items must also be returned if requested.

Failure to return promotional merchandise may result in a deduction from the refund amount where permitted by applicable law.

13. Fraud Prevention

To protect our customers and business, we reserve the right to decline return or refund requests that involve:

  • Fraudulent activity.

  • Abuse of the return policy.

  • Multiple excessive return requests.

  • Returned products that have been opened or altered.

  • False claims regarding product condition or delivery.

We may request additional documentation to verify certain claims before approving a refund or replacement.

14. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback with your bank or payment provider.

Most issues can be resolved quickly through our Customer Support team.

If a chargeback is filed while a refund or return request is already being processed, the refund process may be paused until the dispute has been resolved.

15. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government actions

  • Customs inspections

  • Transportation disruptions

  • Labor strikes

  • Carrier delays

  • Public emergencies

These events do not automatically entitle customers to refunds while delivery remains reasonably possible.

16. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates become effective immediately upon publication on our Website. Continued use of our Website after changes are posted constitutes acceptance of the revised policy.

17. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us:

Covertart

Website: https://covertart.shop

Email: christine.gearheart@mail.com

We strive to respond to all customer inquiries as promptly as possible and appreciate the opportunity to assist you.