Shipping policy

Shipping Policy

Last Updated: 2026

Thank you for shopping with Covertart. We are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://covertart.shop.

By placing an order through our Website, you acknowledge that you have read and agree to the terms outlined in this Shipping Policy.

1. Shipping Destinations

At this time, Covertart ships exclusively within the United States.

We do not currently offer international shipping. If we expand our shipping destinations in the future, this policy will be updated accordingly.

Customers are responsible for providing a complete and accurate shipping address during checkout.

2. Order Processing

After your order has been successfully placed and payment has been authorized, our fulfillment team will begin preparing your order.

Our standard order processing time is:

2–5 business days

Processing includes:

  • Order verification

  • Payment confirmation

  • Inventory allocation

  • Quality inspection, when applicable

  • Secure packaging

  • Preparation for shipment

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

5–10 business days

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary depending on:

  • Carrier operations

  • Weather conditions

  • Peak shopping seasons

  • Natural disasters

  • Transportation disruptions

  • Local delivery conditions

  • Customs or governmental delays (if applicable)

4. Shipping Costs

We are pleased to offer:

FREE Standard Shipping on all orders within the United States.

There is no minimum purchase required to qualify for free shipping.

Any future premium or expedited shipping options, if offered, will be displayed during checkout.

5. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing:

  • Your order number

  • Purchased items

  • Billing information

  • Shipping address

  • Order summary

Please review this information carefully. If you notice an error, contact us immediately.

6. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email that includes available tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to become active after the package has been scanned into the carrier's network.

Please note that tracking events are controlled by the carrier and may occasionally be delayed.

7. Shipping Carriers

To provide dependable delivery service, we may ship orders using one or more reputable shipping carriers.

The carrier used for your shipment is selected based on factors such as destination, package size, availability, and service efficiency.

Carrier selection is made at our discretion.

8. Address Accuracy

Customers are responsible for entering accurate shipping information during checkout.

Please verify the following before submitting your order:

  • Recipient name

  • Street address

  • Apartment or suite number (if applicable)

  • City

  • State

  • ZIP Code

  • Contact email

Incorrect or incomplete addresses may result in shipping delays, returned packages, or additional shipping charges.

Covertart is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

9. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will make every reasonable effort to update the address before the order enters shipment.

Once an order has been shipped, we may be unable to modify the delivery address.

10. Undeliverable Packages

Packages may be returned to us if they are:

  • Refused by the recipient

  • Undeliverable

  • Returned due to an incorrect address

  • Unclaimed after delivery attempts

If a package is returned, we will contact you to discuss available options, which may include reshipment or a refund in accordance with our Return & Refund Policy.

Additional shipping charges may apply if reshipment is requested due to customer-provided address errors.

11. Lost Packages

If your package appears to be lost in transit, please contact us promptly.

We will work with the shipping carrier to investigate the shipment.

Depending on the outcome of the investigation, we may:

  • Reship your order (subject to product availability)

  • Issue a refund

  • Provide another appropriate resolution

Claims may require additional information before they can be processed.

12. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • Verify the shipping address on your order.

  • Check around your delivery location.

  • Ask household members or neighbors if they accepted the package.

  • Contact the shipping carrier for additional delivery details.

If the package still cannot be located, please contact us. We will assist in reviewing the shipment and determining the next appropriate steps.

13. Damaged Shipments

If your order arrives damaged, please contact us within 7 calendar days of delivery.

To help us investigate your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photos of the shipping box

  • Photos of the shipping label

  • Photos of all packaging materials

After reviewing the claim, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy.

14. Multiple Shipments

If your order contains multiple products, items may occasionally be shipped separately.

This may occur due to:

  • Inventory availability

  • Packaging requirements

  • Fulfillment logistics

  • Carrier optimization

If your order is shipped in multiple packages, each shipment may have its own tracking information.

15. Order Delays

Although we strive to meet our estimated processing and delivery times, delays may occasionally occur.

Delays can result from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Carrier delays

  • Public holidays

  • High seasonal order volumes

  • Supply chain disruptions

  • Government actions

We appreciate your patience during these situations and will make reasonable efforts to keep customers informed of significant delays.

16. Risk of Loss

Ownership and risk of loss for products transfer to the customer upon delivery to the shipping address provided during checkout.

Customers should promptly inspect delivered packages and notify us of any issues as soon as possible.

17. Shipping Restrictions

We reserve the right to decline or cancel shipments when required by applicable laws, regulations, or carrier restrictions.

Certain products may be subject to shipping limitations based on their nature or destination.

18. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Changes become effective immediately upon publication on our Website unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed of any updates.

19. Contact Us

If you have any questions regarding shipping, delivery, or an existing order, please contact us:

Covertart

Website: https://covertart.shop

Email: christine.gearheart@mail.com

Our Customer Support team is committed to assisting you and will respond to inquiries as promptly as possible.