Warranty Policy

Last Updated: 2026

Thank you for shopping with Covertart. We are committed to providing authentic hobby boxes, trading cards, and collectible products while ensuring a transparent shopping experience.

This Warranty Policy explains the limited warranty coverage applicable to products purchased through https://covertart.shop. By placing an order with Covertart, you acknowledge and agree to the terms outlined below.

1. Limited Warranty

Covertart provides a limited warranty that products will arrive in the condition described at the time of purchase.

This warranty covers eligible products that:

  • Arrive damaged during shipping.

  • Arrive with a verified manufacturing defect.

  • Differ materially from the product ordered due to our fulfillment error.

This warranty is limited to the original purchaser and is non-transferable.

2. Authentic Products

We are committed to offering authentic hobby boxes and trading card products sourced through reputable suppliers.

Factory-sealed products are sold in the condition received from the manufacturer or authorized supplier.

The warranty does not guarantee the contents, rarity, value, or collectibility of any trading card or hobby box.

3. Warranty Period

Customers must report any issue covered by this Warranty Policy within 7 calendar days of the delivery date shown by the shipping carrier.

Claims submitted after this period may not be eligible for warranty service unless otherwise required by applicable law.

4. What Is Covered

This limited warranty may apply when:

  • A product arrives physically damaged due to shipping.

  • The incorrect product was shipped.

  • A factory-sealed product arrives with a visible manufacturing defect affecting its usability.

  • An item is missing from your shipment due to our packing error.

Each claim is reviewed individually.

5. What Is Not Covered

This warranty does not cover:

  • Opened hobby boxes.

  • Opened trading card products.

  • Broken factory seals after delivery.

  • Damage caused after delivery.

  • Normal wear and tear.

  • Cosmetic imperfections in manufacturer packaging that do not affect the product.

  • Damage resulting from misuse, neglect, improper storage, or accidents.

  • Buyer's remorse or change of mind.

  • Expected manufacturing variations in packaging or print quality.

  • The value, rarity, grading potential, or market performance of collectible cards.

  • Missing specific cards or inserts from factory-sealed products.

  • Manufacturer pack collation or distribution.

  • Products purchased from third-party sellers or unauthorized marketplaces.

6. Trading Card Disclaimer

Trading card products are manufactured with randomized contents.

Covertart does not guarantee:

  • Specific cards.

  • Autographs.

  • Memorabilia cards.

  • Parallel cards.

  • Insert cards.

  • Numbered cards.

  • Case hits.

  • Pack odds.

  • Product investment value.

The contents of sealed hobby boxes are determined solely by the manufacturer.

7. Warranty Claim Process

If you believe your purchase qualifies for warranty service, please contact us at:

Email: christine.gearheart@mail.com

Please include:

  • Your full name.

  • Order number.

  • Product name.

  • Description of the issue.

  • Clear photographs of:

    • The product.

    • The shipping box.

    • The shipping label.

    • Any visible damage.

Providing complete information helps us review your claim more efficiently.

8. Inspection

Some warranty claims may require the product to be returned for inspection before a final decision can be made.

Returned products must not be altered or repaired before inspection.

Failure to provide requested documentation may delay or prevent warranty approval.

9. Warranty Resolution

If a warranty claim is approved, Covertart may, at its sole discretion:

  • Replace the product, subject to availability.

  • Ship the correct item if an incorrect product was sent.

  • Issue a partial refund.

  • Issue a full refund to the original payment method.

  • Provide another appropriate resolution consistent with applicable law.

The specific remedy will depend on the nature of the claim and product availability.

10. Shipping Costs for Warranty Claims

If a warranty claim is approved because of our error or a verified defect, Covertart may cover reasonable return shipping costs or provide a prepaid return shipping label, where appropriate.

If the claim is found not to be covered under this Warranty Policy, the customer may be responsible for return shipping costs.

11. Limitation of Warranty

Except as expressly stated in this Warranty Policy, all products are provided "as is" and "as available", to the fullest extent permitted by applicable law.

To the maximum extent permitted by law, Covertart disclaims all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, Covertart shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of any product purchased through our Website.

Our maximum liability for any warranty claim shall not exceed the original purchase price of the affected product, except where prohibited by law.

13. Changes to This Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time.

Any changes become effective immediately upon publication on our Website unless otherwise required by law.

Customers are encouraged to review this page periodically for updates.

14. Contact Us

If you have questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us:

Covertart

Website: https://covertart.shop

Customer Support Email: christine.gearheart@mail.com

Our Customer Support team will review your request and respond as promptly as possible.